Service & AMC Policy
Last updated: 15 September 2026
This policy applies to computer services, printer services and Annual Maintenance Contract (AMC) services offered by Samriddhi Collection Services.
1. Service scope
The exact work to be performed is based on the selected service listing, written quotation, work order or other written confirmation. We may request device details, fault information or a basic assessment before confirming service.
2. Remote and on-site service
Some issues may be handled remotely. On-site service depends on the customer's location, technician availability, the nature of the issue and the selected service or AMC plan. Contact us before purchase if an on-site visit is essential.
3. Parts, consumables and third-party charges
Replacement hardware, spare parts, printer ink or toner, licensed software, subscriptions, data-recovery services and third-party charges are excluded unless they are specifically included in the product page, AMC plan or written quotation.
4. Customer data and backups
Customers should maintain an up-to-date backup of important data before any repair, maintenance, software installation or system work. We will take reasonable care when working on equipment, but service work can involve risks to stored data, especially where a device is already faulty.
5. AMC coverage
AMC pricing and coverage depend on factors such as the number and type of devices, business location, visit frequency, support hours and agreed inclusions. The applicable quotation or AMC document controls if it differs from this general policy.
6. Service completion and additional work
If additional faults or work are identified, we will seek approval before carrying out material additional chargeable work. A service is considered delivered when the agreed work has been substantially completed or the agreed support has been provided.
7. Cancellations and refunds
A service that has not started may be eligible for cancellation, subject to any non-recoverable costs already incurred. Once a service has been substantially delivered, charges for completed work are generally not refundable, except where required by applicable law or where we agree otherwise.
8. Contact
Samriddhi Collection Services
GST Registration Number (GSTIN): 24EVPPD9687A1Z9
Phone: 9898008484
Email: sales@samriddhicollection.in